Selected projects

Practical work, described by problem, role and approach.

Outcomes are only stated where they are documented. Where they are not, the work speaks through context and approach.

Multiple IT Initiatives

NiW — IT Services and Consulting.

Problem: Multiple IT initiatives needed to be planned, coordinated and delivered in line with business requirements.
Role: IT Project Manager leading multiple IT initiatives from planning through delivery.
Approach: Alignment with scope, deadlines and business requirements, coordination of technical and business stakeholders, Agile methodologies and continuous improvement.

Procurement and Purchasing, CaetanoBus.

Problem: Procurement and purchasing activities relied on processes that needed a structured digital platform.
Role: Responsible for coordinating the implementation with business and technical stakeholders.
Approach: Requirements analysis with procurement teams, process mapping and phased rollout with continuous alignment between business needs and the platform.

Procurement and Purchasing, CaetanoBus.

Problem: Business processes needed to be formalised, digitalised and made measurable.
Role: PM leading BPM initiatives across purchasing processes.
Approach: Process analysis and redesign, digitalisation of workflows and definition of KPIs to follow process performance.

Supply Chain, CaetanoBus.

Problem: Supply Chain operations required digital solutions supporting daily planning and execution at warehouse management.
Role: PM for digital solutions across Supply Chain operations.
Approach: Translating operational requirements into digital solutions and coordinating delivery with multidisciplinary teams.

Professional internship, CaetanoBus

Problem: Customer-related information and processes needed a supporting system.
Role: Business requirements analysis and support to the CRM implementation.
Approach: Collecting stakeholder needs, analysing processes and translating them into system requirements.

IT Manager and Digital Content, RetaiLab.

Problem: A retail consulting company providing strategic consulting and specialised training to the retail sector needed structured business processes and a consistent digital presence.
Role: IT Manager and Digital Content, supporting business and process work across the company's consulting operations.
Approach: Structuring business processes and managing digital content to support strategic consulting, market studies and specialised training for retail businesses.